Shipping Policy
Effective Date: August 23, 2026
At Surya Nighties, we are committed to delivering your orders safely and on time. We use Shiprocket and its courier partners to process and deliver orders across India.
1. Shipping Availability
We currently ship orders across India, subject to courier service availability at the provided delivery address.
2. Order Processing Time
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Orders are usually processed and packed within 1–2 business days after receiving the order.
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Orders placed on Sundays or public holidays may be processed on the next working day.
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Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.
3. Delivery Time
Estimated delivery time is generally 3–7 business days after dispatch.
Delivery times may vary depending on:
The delivery date shown at checkout or in the tracking information is an estimate and may change due to circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Any applicable free-shipping offers will be subject to the terms and conditions mentioned on our website.
5. Order Tracking
Once your order is dispatched, you will receive a tracking ID/link through the contact information provided by you.
You can use the tracking information to check the current status of your shipment.
6. Delayed Shipments
Although we work with Shiprocket and its courier partners to deliver orders within the estimated timeframe, occasional delays may occur.
If your order is delayed, please contact our customer support team with your order number so that we can assist you.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including:
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Full name
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House/Flat number
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Street/Area
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City
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State
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PIN code
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Contact number
Indian Nights will not be responsible for delivery delays or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
8. Failed Delivery Attempts
Courier partners may make multiple delivery attempts. If the customer is unavailable or does not respond to the courier partner, the shipment may be returned to us.
If an order is returned due to the customer's unavailability, incorrect address, or refusal to accept the package, additional shipping charges may apply for re-shipping the order.
9. Damaged Packages
If you receive a package that appears damaged or tampered with, please contact us as soon as possible.
We recommend taking photographs/videos of the package and product and keeping the original packaging until the issue is resolved.
10. Delivery Issues
For any delivery-related issue, please contact our customer support team with your order number and relevant details. We will coordinate with the courier partner where necessary to help resolve the issue.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the contact details provided on our website.
Surya Nighties reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be published on this page.
