Refund policy

Return & Refund Policy

Effective Date: August 23, 2026

At Surya Nighties, we carefully inspect and pack every order before dispatch. To ensure a smooth shopping experience, we accept returns only in case of a damaged product, subject to the conditions mentioned below.

1. Return Eligibility

A product is eligible for return only if it is received damaged or defective.

Returns will not be accepted for:

  • Change of mind

  • Personal preference

  • Colour preference or slight colour variation

  • Size or fitting issues

  • Products that have been washed or used

  • Products damaged after delivery due to customer handling

  • Orders where the required video proof is not provided

2. Unboxing Video is Mandatory

For any damaged-product return request, the customer must provide a continuous, unedited unboxing video as proof.

The video should clearly show:

  • The package before opening

  • The shipping label/order details

  • The package being opened

  • The complete product

  • The damage or defect clearly visible

Without valid unboxing video proof, the return request may not be accepted.

We strongly recommend recording the unboxing video from the beginning, without stopping or editing the recording.

3. Reporting a Damaged Product

If you receive a damaged product, please contact us within 48 hours of delivery.

You must provide:

  • Order number

  • Clear photographs of the damaged product

  • Unboxing video

  • A brief description of the issue

Our team will review the submitted evidence and determine whether the product qualifies for a return.

4. Return Approval

Once the return request and proof are reviewed and approved, we will provide instructions regarding the return of the product.

Customers should not send products back without receiving confirmation from our team.

5. Product Condition

For an approved return, the product should be kept in the condition in which it was received, along with its original packaging, tags, and other included items, wherever applicable.

Products that have been washed, used, altered, or damaged after delivery may not be eligible for return.

6. Refunds

If the damaged-product return is approved and the returned product is received and verified, the eligible refund will be processed according to our refund procedure.

Refunds will generally be issued to the original payment method used for the order.

The time taken for the refund to reflect in the customer's account may vary depending on the payment provider or bank.

7. Replacement

Depending on product availability, Indian Nights may offer a replacement for an approved damaged-product return.

If the same product is unavailable, an eligible refund may be provided instead.

8. Non-Returnable Situations

The following situations are not eligible for return or refund:

  • No unboxing video proof

  • Return request submitted after the specified reporting period

  • Product has been used or washed

  • Customer-caused damage

  • Size or fitting issues

  • Change of mind

  • Colour preference

  • Minor colour differences caused by screen/display settings

  • Any issue that does not qualify as a manufacturing or delivery-related damage

9. Final Decision

All return and refund requests are subject to verification by the Indian Nights team.

We reserve the right to reject a return or refund request if the provided evidence does not sufficiently establish that the product was damaged or defective when received.

10. Contact Us

For return or refund-related queries, please contact us through the contact details provided on our website.

Please keep your order number, photographs, and unboxing video ready when contacting our support team.

Surya Nighties reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page.